Changes Coming to How You Access Social Security’s Online Services

On July 12, 2024 the Social Security Administration (SSA) announced it is making changes to the way you access its online services, including your personal my Social Security account. SSA said the changes “will simplify your sign-in experience and align with federal authentication standards.” The following is quoted directly from SSA:

“If you created your my Social Security account before September 18, 2021, you will still be able to use your username and password to sign in. However, you will not be able to do so for much longer.

In the near future, all users will need to have an account with one of our two Credential Service Providers (CSP) – Login.gov or ID.me – to access your personal my Social Security account and other online services. If you have an existing Login.gov or ID.me account, you do NOT need to create a new one. And, if you can access your personal my Social Security account through Login.gov or ID.me, you don’t need to take any action. If you don’t have a Login.gov account, to avoid any disruptions in accessing Social Security’s online services you may want to transition your account now by signing in with your Social Security username. Our online instructions will guide you through the process of creating a new account with Login.gov. Once you successfully link your personal my Social Security account with your new Login.gov account, you’ll get a confirmation screen and have immediate access to our online services. In the future, you’ll sign in to your account with Login.gov and not your Social Security username. Login.gov offers 24/7 customer phone and chat support to answer your questions.” For full details on this change being made by SSA, click here.