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Colorado’s Top Consumer Complaints Include Medical Services

The Colorado Attorney General’s office has released a summary of the most common consumer complaints it received in 2022. Included in the top 10 of some 18,000 total complaints recorded were issues dealing with medical practices, billing charges generally, and suspected fraud in Medicare and Medicaid billings. A spokesman for the AG’s office said efforts are being made to respond to a frequent complaint of consumers not being able to fully understand up front what a medical procedure will cost. The spokesman also emphasized that consumers be aware of the difference between an “urgent care” facility and a hospital-based “free-standing emergency room.” The latter bills significantly higher and may exact more out-of-pocket costs to be paid by the patient. The spokesman said to look for signage that by law must clearly say what type of facility it is, and use the “urgent care” facility whenever possible.

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Service Areas Details:

  • Boulder County and City of Boulder
  • Central Mountains: Chaffee, Custer, Fremont, Lake
  • City and County of Denver
  • City of Aurora
  • Colorado Springs Metro area: Counties of El Paso, Park, Teller
  • Denver Metro area: Counties of Adams, Arapahoe, Broomfield, Clear Creek, Denver, Douglas, Gilpin, Jefferson
  • Eastern Plains: Counties of Cheyenne, Elbert, Kit Carson, Lincoln
  • Larimer County and City of Fort Collins
    Las Animas/ Huerfano: Counties of Huerfano, Las Animas
  • Northeast Colorado: Counties of Logan, Morgan, Phillips, Sedgwick, Washington, Yuma
  • Northwest: Counties of Garfield, Mesa, Moffat, Rio Blanco, Routt
  • Pueblo County and City of Pueblo
  • San Juan Region: Counties of Archuleta, Dolores, La Plata, Montezuma, San Juan
  • South Central Colorado: Counties of Alamosa, Conejos, Costilla, Mineral, Rio Grande, Saguache
  • Southeast Colorado: Baca, Bent, Crowley, Kiowa, Prowers, Otero
  • Summit Region: Counties of Eagle, Grand, Jackson, Pitkin, Summit
  • Weld County
  • West Central: Counties of Delta, Gunnison, Hinsdale, Montrose, Ouray, San Miguel